Sam Geist - Programs

Why should someone do business with you rather than someone else
TACTICS TO GET AND KEEP CUSTOMERS BETTER

This fast paced program focuses on strategies to increase your effectiveness in vital business areas. It challenges participants by asking tough questions, since questioning inspires thought, answering motivates action. It provides the wherewithal to recognize and maximize: your resources, the effects of environmental trends and every day opportunities and challenges. Click here for more info

Execute or Be Executed
STRATEGIES TO MAKE IT HAPPEN

This program is a wake up call to all marketers in today's marketplace. It addresses the biggest issue in business today: a failure to execute.
It's easy to talk! We all do it, commenting about what's wrong with our organization, about what we want to do, about how great it would be "if only" . . Yes, it's easy to talk - but talk doesn't get things done. It doesn't change anything, it doesn't move your organization forward. Recognizing the huge gap between talk and action, this program's premise is that the engine that drives business today is execution. In order to survive you must execute your plans and strategies.
The program focus therefore is on moving strategy to action. It assists participants develop a personal step-by-step approach that empowers them to act and enables them to do so successfully.
It outlines the primary focus of a customer's value perspective. It emphasizes the advantages in incorporating product and service excellence into the organization's vision. And finally it highlights the tangible benefits to be accrued by effectively executing in every area. Click here for more info

Would you work for you?
STRATEGIES TO BETTER YOUR LEADERSHIP SKILLS

This program encourages you to blend together the art and science of leadership with its psychology - enabling you to motivate, to inspire and to ensure your staff take ownership of their roles and responsibilities while you are effective in your role. The program highlights differentiating between being a boss and a leader; discovering where your strengths and weaknesses lie; determining how to energize those who work with you; utilizing all your tools; and developing an ongoing execution strategy. Click here for more info

"If I Hear Customer Service one more time, I'll . . . ."
SERVICE STRATEGIES TO ACHIEVE ZERO CUSTOMER DEFECTIONS

This program provides you with invaluable insights to distinguish your staff and your organization from everyone else in the marketplace. It outlines a new perspective with which to view service. It discusses innovative tools to turn your newfound knowledge into action - to turn intangibles into tangibles. Highlighted are the critical advantages of exemplary service; the moments of truth in every organization; developing excellent service providers; and growing new strategies for the long term. Click here for more info

Look Out! Here Comes Tomorrow
THE STRATEGIES TO PREPARE FOR TOMORROW... TODAY

Marketplace concerns and demands, business trends and the implications of today's technologies are outlined, as are techniques for successfully managing change, finding a differentiated stance, and developing a future-focused plan. The program outlines the strategies to develop a future-focused vision; adopt a multi-layered perspective; grow a unique service strategy; exploit new technology; and become a catalyst for action. Click here for more info

Differentiate or Die
STRATEGIES TO USE DIFFERENTIATION AS A COMPETITIVE ADVANTAGE

Transitional times negate the 'business as usual' approach. They offer the perfect opportunity to adopt a bold plan, to take a firm stand to differentiate yourself and your organization from the competition. Presented are viable options to create effective differentiation, to grow your organization, to enhance your profitability and to loyalize customers. This program enables you to discover your unique point of difference and how you can capitalize on it in a marketplace blinded by overexposure. Click here for more info

You Pay Bills With Dollars . . . Not Percentages
STRATEGIES TO CONTROL INVENTORY AND MANAGE PROFITABILITY

This program highlights GMROI, outlines its benefits, and provides hands-on instruction in its calculation and application to specific categories. Whether you are a veteran or a rookie, use it to assist you identify and evaluate whether the desired gross margin is being earned by your inventory.

Meeting the Challenge of Goliath
STRATEGIES TO SECURE A VIABLE MARKETPLACE POSITION

This program highlights aggressive, light-footed maneuvers that will magnify your opportunities and augment your clout in today's increasingly competitive environment. It outlines the guiding principles and operating strategies of the giant retailers like Wal-Mart - discussing techniques to assist you find and exploit differentiation to become one of 'the fast' companies - one of the marketplace leaders.