Sam Geist - Video

If I Hear Customer Service One More Time, I'll . . .
Customer Service

SERVICE STRATEGIES TO ACHIEVE ZERO CUSTOMER DEFECTIONS

This program provides you with invaluable insights to distinguish your staff and your organization from everyone else in the marketplace. It outlines a new perspective with which to view service. It discusses innovative tools to turn your newfound knowledge into action - to turn intangibles into tangibles. Highlighted are the critical advantages of exemplary service; the moments of truth in every organization; developing excellent service providers; and growing new strategies for the long term.