Scott McKain, CSP, CPAE

Scott McKain's platform experience ranges from audiences of 20 to 20,000 . . .and includes speaking at the White House for an event aired live on CNN and NBC's "Today" show with President George Bush in the audience . . .to corporate events for the likes of GE, IBM, UBS, CoBank, and Avon . . to associations ranging from the American Academy of Cosmetic Surgeons to the International Customer Service Association.

He is co-founder and Principal of The Value Added Institute, a think-tank that examines the role of the customer experience in creating client loyalty for visionary organizations. He also serves as Vice Chairman of Durham Capital Corporation and on the Board of Advisors of the legendary entertainment company, National Lampoon.